RETURNS & EXCHANGES

Return Policy

We want you to love your Vault Carry. If you're not completely satisfied, you can return your purchase within 30 days of delivery for a full refund.

• ✓Item must be unused and in original condition
• ✓Include all original packaging and materials
• ✓Customer pays return shipping (unless item is defective)
• ✓Refund processed within 5-7 business days of receiving return

How to Return

1. 1
   Contact us at [email protected] or through our contact form
2. 2
   We'll provide a return authorization number and return instructions
3. 3
   Pack the item securely in its original packaging
4. 4
   Ship it back to the address we provide (we recommend using tracking)
5. 5
   Receive your refund within 5-7 business days of our receipt

Exchanges

Want a different finish? We're happy to exchange your Vault Carry for a different finish variant.

• •Free exchanges within 30 days (we cover return shipping)
• •Contact us to initiate an exchange
• •New unit ships as soon as we receive your return

Defective Items

Received a defective item? We'll make it right immediately.

• •Contact us with photos of the defect
• •Free return shipping label provided
• •Replacement shipped priority at no cost
• •Covered by our Lifetime Warranty

Non-Returnable Items

• •Custom engraved items (once available)
• •Items showing signs of use or wear